Contact Us

This page provides official contact information for players and other parties wishing to communicate with the Operator of boomzino.com. Boomzino Casino is operated by Neroblanko Tech B.V., licensed by the Curaçao Gaming Authority. All inquiries submitted through the channels listed below will be handled in accordance with applicable regulatory requirements and the Operator’s internal policies.

Support Channels

The Operator provides customer support through the following channels:

• Live Chat: Available directly on the Site. This is the primary and fastest method for resolving account-related, technical, or payment inquiries. Live chat support is accessible to registered users via the chat widget on boomzino.com.
• Email Support: Players and other parties may submit inquiries via the contact form available in the Support section of the Site. Written requests are processed in the order received. Response times may vary depending on inquiry complexity and volume.
• Help Centre / FAQ: The Site maintains a dedicated Help Centre containing answers to frequently asked questions regarding account management, payments, verification, responsible gambling, and technical matters. Players are encouraged to consult this resource prior to submitting a formal inquiry.

Regulatory and Compliance Inquiries

Inquiries of a regulatory, compliance, or legal nature — including those related to Anti-Money Laundering (AML) procedures, Know Your Customer (KYC) requirements, data protection, or licensing — should be submitted in writing through the contact form on the Site, clearly marked as a regulatory or legal matter. The Operator will respond within the timeframe required by applicable regulation.

Responsible Gambling Support

Players seeking assistance with responsible gambling measures — including self-exclusion, deposit limits, cooling-off periods, or account restrictions — may contact the support team via live chat or the contact form. The Operator is committed to processing such requests promptly in accordance with the conditions of its operating licence issued by the Curaçao Gaming Authority.

Payment and Account Queries

For inquiries related to deposits, withdrawals, account verification, or payment method issues, players should contact support via live chat for the fastest resolution. When submitting such inquiries by written form, players are advised to include their registered username and a clear description of the issue. The Operator does not request passwords or full payment card details through any communication channel.

Complaints Procedure

Players who wish to file a formal complaint regarding the Operator’s services should submit their complaint in writing through the contact form on the Site. The Operator will acknowledge receipt and provide a substantive response within a reasonable period. If a complaint is not resolved to the player’s satisfaction, the player may escalate the matter to the relevant dispute resolution body in accordance with the conditions of the Curaçao Gaming Authority licence.

Business and Partnership Inquiries

Inquiries relating to business partnerships, affiliate programmes, or media matters should be submitted through the contact form on the Site, specifying the nature of the request. The Operator will direct such communications to the appropriate internal department.

Response Times

Important Notice

The Operator will never request a player’s password, full payment card number, or other sensitive credentials via any communication channel. If you receive a communication purporting to be from Boomzino that requests such information, do not respond and report it through the contact form on the Site immediately.

All communications with the Operator are subject to the Privacy Policy and Terms and Conditions published on boomzino.com.